If you're player is appearing Offline, follow these steps to troubleshoot:
- Ensure the player is connected to an active power source and powered On.
- If powered on, but displaying Offline, unplug the player from its power source, wait 30 seconds, and plug back in. This reboot can take up to 10 minutes.
- Confirm that the Internet connection is active. If necessary, reboot your router.
- Check if any recent changes have been made to your network or firewall settings. Ensure they meet Spectrio's security requirements.
If the issues still persists, gather any diagnostics information you have access to and contact Spectrio for further assistance.
For questions or concerns, please reach out to our Support Team at support@spectrio.com.