NVIDIA Shield Player Installation Guide

What’s in the Box

What You’ll Need

• Your TV resolution needs to be either 720p/1080p.
• HDTV with an available HDMI input
• Broadband internet connection
• Wired or wireless network
• Power outlet near your HDTV
• Wired keyboard

Installation & Setup

Your player should be installed in an easily accessible location. This could be on the top, bottom, side, or top of your TV using the velcro strips included in the box. You can also set it on a table or shelf next to your TV. 

Note: The remote receiver is found on the back of your player.

To connect your TV:

• Connect an HDMI cable from your player to your television.

Note: Be sure to keep in mind which HDMI input you use on your television (HDMI 1, HDMI 2, etc.).

• Connect the power adapter to your media player and a power outlet.
• Plug your keyboard into your device.
• When the player first boots, you’ll be taken to the Main Menu.
• Highlight Advanced and hit Enter.
• Highlight Remotes and Accessories and hit Enter. This will automatically begin scanning for your remote.
• Hold down the Select button on your remote to pair. The lights on your remote should start flashing.
• Once you see your NVIDIA Shield remote appear in the scan, hit Enter on your keyboard.

Note: This may take several attempts. When the pairing is successful, the NVIDIA Shield remote will show as Paired, and the display will take you to the screen setup. After the remote is paired, you are ready to connect to WiFi. From this point, you’ll use the remote to navigate through the device menus.

To connect your player to WiFi:

• From the home screen, use your remote to select Settings, then Network.
• Toggle WiFi on by pressing the Select button on your remote.
• Locate the network you’d like to connect to and press Select.
• Using your keyboard, enter the network password and hit Enter.

Notes: 

• Never use guest WiFi.
• The NVIDIA Shield player is only compatible with 2.4 GHz WiFi band.

To connect using an Ethernet cable:

• Connect an Ethernet cable from your router to the player.
• The player will typically connect automatically.

Note: If needing to assign a static network address, you can do so by opening the Settings, then clicking Network, IP Settings, and Static. Enter the IP address, subnet mask, default gateway, DNS 1 and/or DNS 2 (Domain Naming System).

Home Screen

Your media player will start up to your Home Screen. Before you can begin playing content, you must connect it to the internet. 

Once connected, a four-character code will be displayed on the Home Screen. To register your device, you’ll need to send the code, along with your Company Name and Hub ID, to [e-mail].

Note: This code is only valid on the day it’s generated. You’ll have until 5 PM local time to register. After that, you’ll have to disconnect, then reconnect your device (following the process above) to generate a new code.

Troubleshooting

To adjust the time or date (or to set Daylight Saving) on your device:

1. Open Settings, then click Advanced, Device Preferences, and Date & Time.
2. Select either Automatic Date & Time or Set Time Zone.
   • If using Automatic Date & Time, ensure Use Network Provided Time is selected.
   • If the incorrect time is displaying, toggle off and use Set Time Zone to manually set the time.

To turn on/off the screen saver on your device, open Settings, then click Advanced, Device Preferences, and Screen Saver. From here, you can use the Select button to check the on/off box.

If you’re having issues with your display or the player isn’t updating, unplug your device, wait 30 seconds, then plug back in and power on.

Note: Following device activation, it can take at least 30 minutes to download and update content.

If this doesn’t resolve your issue, reach out to [e-mail] (include your Company Name and Hub ID) or call 1-800-584-4653 Ext. 2.

Replacement Parts

For replacement parts (remote, devices, power supply, etc.), you can email [e-mail]. You’ll need to include your Company Name, Hub ID, and shipping information.
 

For any additional questions or concerns, please reach out to our Support Team at [e-mail].